Privacy Policy

At Custom Marijuana Boxes, your privacy and trust are our top priorities. We are committed to protecting your personal and business information while ensuring full transparency about how your data is collected, used, and safeguarded. This Privacy Policy outlines our practices regarding information gathered through our website, online store, and related services. By using our site, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to process orders, improve our services, and maintain legal compliance within the cannabis packaging industry.

A. Personal Information

When you visit our website or place an order, we may collect:

• Full name and company name
• Email address and contact number
• Billing and shipping address
• Payment details (processed securely via third-party gateways such as PayPal or Stripe)
• Product specifications, artwork, or design files you upload for custom packaging

B. Non-Personal Information

We also collect technical data such as:

• Browser type, operating system, and device information
• IP address and geolocation (used for fraud prevention)
• Pages visited, session duration, and referring URLs
• Cookies and analytics tracking data

C. Communication Records

We store email, live chat, and quote request information to assist you efficiently with future orders or inquiries.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your packaging orders
• Provide personalized customer support
• Improve product quality, website functionality, and user experience
• Send design proofs, order confirmations, and promotional updates (if subscribed)
• Ensure compliance with U.S. marijuana and hemp marketing laws
• Detect and prevent fraud, spam, or unauthorized transactions

Your data will never be sold or rented to third parties under any circumstances.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve browsing experience. Cookies help us:

• Keep track of your cart and session data
• Understand user behavior for better design and marketing decisions
• Display personalized content and promotions

You can disable cookies through your browser settings, but doing so may limit certain site features.

4. Data Sharing and Disclosure

We may share limited information only with trusted third-party partners who help us operate securely and efficiently:

• Payment processors – to securely complete your purchase.
• Shipping carriers – to deliver your custom marijuana packaging orders.
• Email and CRM tools – to manage communication and support.
• Analytics providers (like Google Analytics) – to understand site traffic and performance.

All third-party providers are required to comply with U.S. privacy and data protection laws.

5. Data Security

We employ advanced security protocols to protect your data, including:

• SSL encryption for all transactions
• Secure data centers with restricted access
• Regular malware scans and firewall protection
• Payment processing through PCI-DSS compliant systems

While we take strong precautions, no online system is 100% secure. Users share information at their own discretion.

6. Data Retention

We retain your data as long as necessary to:

• Fulfill your orders and service requests
• Meet legal, tax, and accounting obligations
• Resolve disputes or enforce our agreements

Once no longer required, your data is permanently deleted or anonymized.

7. Legal Compliance (Cannabis Industry Notice)

As part of the cannabis packaging industry, we comply with all relevant U.S. federal, state, and local laws concerning marijuana-related products.
We do not sell or promote any cannabis, THC, or controlled substances — only custom packaging solutions for licensed businesses.

Customers are responsible for ensuring that their packaging orders comply with applicable labeling, marketing, and distribution regulations in their respective states.

8. Your Rights Under U.S. and State Privacy Laws

Depending on your state (e.g., California, Colorado, Nevada), you may have specific privacy rights, including:

• Right to Access – Request a copy of the personal information we hold.
• Right to Correction – Correct inaccurate or outdated data.
• Right to Deletion – Ask us to delete your personal information.
• Right to Opt-Out – Stop receiving promotional communications.

To exercise these rights, contact us at privacy@custommarijuanaboxes.com.
We will respond within 30 days as required by the California Consumer Privacy Act (CCPA) and similar laws.

9. Email & Marketing Communication

By subscribing to our newsletter, you consent to receive promotional offers, design inspiration, and product updates.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails.

10. Third-Party Links

Our website may include links to third-party sites (such as payment portals, design tools, or social media).
We are not responsible for their content or privacy practices. Please review their individual privacy policies before sharing information.

11. Children’s Privacy

Our services are intended for adults aged 18 and over.
We do not knowingly collect information from anyone under 18. If you believe a minor has provided data, please contact us for immediate removal.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.
Your continued use of our website after such changes indicates your acceptance of the updated policy.